​How to make a complaint

The Anglican Diocese of Melbourne takes all complaints very seriously.

This information is intended to help you if you wish to make a complaint, have been or are being abused or harassed by the Archbishop of Melbourne (see legislation for further details).

If you wish to make a complaint about a Regional Bishop in the Diocese of Melbourne, please refer to Professional Standards.

The Director of Episcopal Standards responds to all complaints of misconduct including, but not limited to, sexual, physical, spiritual or emotional abuse by the Archbishop. The Director is as independent as possible from the Diocese but is remunerated by the Diocese.

The first step in making a complaint is to call the recorded information line at any time on:

1800 997 747

 All information provided to this service is strictly confidential. The person taking a message on this number will ask you to provide a name and contact number or address so that the Director can be in touch with you as soon as possible. Alternatively, you can post a written submission to the Director:

Director of Episcopal Standards
PO Box 33144
Domain LP
Melbourne Vic 3004

Mark your envelope “Confidential”.

The aim is to resolve complaints as quickly as possible. There are different ways of dealing with complaints — informally, formally or referring the matter to a child protection authority or to the Police.

If the formal process as outlined in the Episcopal Standards Act 2011 is used, the Director advises the Episcopal Standards Committee (ESC) which investigates the matter. The Power and Trust in the Church protocol guides this process.

If the ESC believes that the conduct or the subject of the complaint, if established, would call into question the fitness of the Archbishop, it must refer the matter to the Episcopal Standards Board for deliberation. The Board must determine whether the complaint is proven and, if so, may make recommendations to the Church Authority as to what action should be taken against the Archbishop. The Church authority is given specific power to give effect to recommendations of the Board and Review Board on a complaint.

 

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