How to make a complaint

The Anglican Diocese of Melbourne takes all complaints of misconduct very seriously. This information is intended to help you if you wish to make a complaint, have been or are being abused or harassed by clergy or Church officers, including Regional Bishops, in the Anglican Diocese of Melbourne.

If you wish to make a complaint about the Archbishop of Melbourne, please refer to Episcopal Standards.

The Director of Professional Standards responds to all complaints of misconduct including sexual, physical, spiritual or emotional abuse by clergy or Church officers. The Director is as independent as possible from the Diocese but is paid by the Diocese.

The first step in making a complaint is to call the recorded information line at any time on:

1800 135 246

All information provided to this service is strictly confidential. The person taking a message on this number will ask you to give a name and your phone number or address so that the Director can contact you as soon as possible. Alternatively, you can write to the Director:

Director of Professional Standards
Anglican Diocese of Melbourne
PO Box 329
Canterbury VIC 3126

Mark your envelope Confidential

The aim is to solve complaints as quickly as possible. There are different ways of dealing with complaints - informally, formally or referring the matter to another Church professional standards body or to a child protection authority or to the Police.

If the formal process as outlined in the Professional Standards Act is used, the Director advises the Professional Standards Committee who investigates the matter. A Protocol, Power & Trust in the Church guides the process.

If the Committee believes that the conduct or the subject of the complaint, if established, would call into question the fitness for ministry of the Church worker, it must refer the matter to the Professional Standards Board for deliberation. The Board must determine whether the complaint is proven and, if so, may make recommendations to the Church authority as to what action should be taken against the Church worker. The Church authority is given specific power to give effect to recommendations of the Board and Review Board on a complaint.


 Inquiry into child abuse


 Related information